This is a demo store. No orders will be fulfilled.
FAQ
Products and Services Guidelines
What products are not allowed on Trove?
Trove has a strict [Prohibited Transactions Policy] that outlines items and services that cannot be listed on our platform. This includes, but is not limited to, mass-produced items, drop-shipped products, weapons, alcohol, tobacco, and illegal items. All products must be handmade, custom-made, or significantly modified by the seller.
Can I sell products that I haven’t made but have sourced from other vendors?
No. Trove is committed to supporting sellers who create their own products. Reselling mass-produced items, drop-shipping, or acting as an intermediary for third-party goods is prohibited. Please see our [Permitted Products and Services Policy] for more information.
Are there any specific requirements for selling services on Trove?
Yes. All services must be provided directly by the seller and must adhere to the [Permitted Products and Services Policy]. Additionally, if the service requires specific licenses, permits, or insurance (e.g., counseling, health-related services, or professional consulting), the seller is responsible for ensuring they have the necessary credentials to legally provide the service. Further, a seller cannot sell products on Trove that are also for sale on other marketplaces, such as Facebook Marketplace or Etsy. For more details, please refer to our [Service Provider Requirements].
Seller Requirements and Responsibilities
What fees does Trove charge to sellers?
Trove Marketplace aims to maintain low transaction fees to support our mission of empowering sellers with disabilities. The current fee structure is [3%–5%] per transaction, with no listing fees. Payment processing fees may also apply. Please see our [Seller Fee Policy] for the most up-to-date information.
How do I create a seller account?
To create a seller account, you will need to provide basic information, complete the Seller Disability Disclosure Form, set up a username and password, and agree to the terms outlined in the [Seller Membership Agreement]. You will also be required to submit details about the products or services you wish to offer.
What happens if a seller provides false information about their disability status?
Providing false or misleading information is a violation of our [Seller Membership Agreement] and will result in immediate suspension or termination of seller privileges. Trove may also take legal action if necessary. Sellers found to have violated this policy may be permanently banned from the platform.
What support does Trove offer to new sellers?
Trove offers a variety of resources to help sellers succeed, including educational materials, training on business fundamentals, and workshops on pricing, strategy, production, and order fulfillment. For more details, see our [Non-Discrimination, Inclusion, and Accessibility Policy] and [Seller Support Guidelines].
Buyer Guidelines
How do I purchase products or services on Trove?
As a buyer, you can browse available products and services on the marketplace and purchase directly through the platform. All transactions are handled securely, and sellers will provide order updates and shipping details as needed. Please be respectful and patient when communicating with sellers, as many may have unique communication preferences and timelines.
What should I do if I have an issue with an order?
If you encounter an issue, we encourage you to communicate directly with the seller through Trove’s messaging system to resolve it. For more information on resolving disputes, please review our [Dispute Resolution and Complaint Process].
Accessibility and Inclusion
What accessibility features does Trove offer?
Trove is committed to making our platform accessible to all users. We adhere to the **Web Content Accessibility Guidelines (WCAG) 2.1**, Level AA, and continuously work to improve our site’s usability. Our features include screen reader compatibility, keyboard navigation, and adjustable text size. For a detailed overview, see our [Non-Discrimination, Inclusion, and Accessibility Policy].
Disputes and Complaints
How do I report a problem or file a complaint?
If you experience an issue or need to file a complaint, please use our [Complaint Form] or contact us at [Insert Email Address]. For issues between buyers and sellers, please refer to our [Dispute Resolution and Complaint Process]. Trove encourages open and respectful communication and will review all complaints in accordance with our platform policies.
How can you contact Trove Marketplace with any questions or concerns?
If you have additional questions or need further assistance, don't hesitate to get in touch with us at:
- Email: support@trovemarket.com
- Mail: Trove Marketplace, XYZ
We are here to support our community and look forward to helping you have a positive experience on Trove Marketplace!
General
What is Trove Marketplace?
Trove Marketplace is an e-commerce platform designed specifically for individuals with disabilities to sell products they make to give them a platform for e-commerce activities that is thoughtful and accommodating their special needs to give them a special place to operate a business. Our mission is to empower individuals with disabilities through entrepreneurship by removing employment barriers and creating opportunities for economic success. We celebrate creativity and provide a space where sellers can showcase their talents.
Who can sell on Trove Marketplace?
Trove Marketplace is limited to sellers with disabilities as defined by the Americans with Disabilities Act (“ADA”). Sellers must meet the ADA’s criteria for having a disability and must disclose their disability status during the registration process. For more details, please see our [Seller Membership Agreement] and [Disability Disclosure Requirements].
Do I need to disclose my disability to sell on Trove?
Yes. In accordance with our [Seller Membership Agreement], all sellers must disclose their disability status through the Disability Disclosure Form. This information is kept confidential and is only used to verify eligibility. Trove reserves the right to request additional documentation or verification if necessary.
Can non-disabled individuals sell on Trove?
No. Trove Marketplace is exclusively for individuals with disabilities who meet the ADA’s criteria. Non-disabled sellers are not permitted to list products or services on the platform so that the platform can remain a special place for those with disability to engage in e-commerce and sell their handmade goods. For more information on eligibility, please review our [Seller Membership Agreement] and [Non-Discrimination, Inclusion, and Accessibility Policy].
What types of products and services can be sold on Trove?
Sellers can list handmade, custom-made, or significantly modified products that they personally create. For a detailed list of permitted items, see our [Permitted Products and Services Policy]. Some examples include handmade jewelry, custom artwork, self-published books, consulting services, and digital products.
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