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PRIVACY POLICY
Introduction
Trove’s mission is to create and foster an e-commerce space for individuals with disabilities, ensuring inclusivity and empowering everyone to thrive. We are committed to protecting the privacy of our users and the personal data shared with us. This Privacy Policy outlines the types of personal data Trove Marketplace, along with our subsidiaries and affiliates (collectively "Trove," "we," "us," and "our"), collects; how we collect, use, and share it; and how you may exercise your rights and choices regarding your data.
Scope
This Privacy Policy applies to personal data we collect when users ("you" or "your") interact with Trove’s services, products, tools, and features (collectively, "Services") through our website [Insert Web URL] and other data collection points that reference this Privacy Policy.
Eligibility
To ensure eligibility for disability-inclusive programs on Trove Marketplace, sellers will be required to provide details their disability when prompted during the approval process. This information will be used solely for verification and to tailor platform support and accommodation. No additional medical records or certificates will be required beyond this disclosure.
We may provide additional information about our privacy practices when necessary to ensure transparency and relevance.
What Data We Collect
We collect personal data in the following ways:
1. Information You Provide to Us Directly:
- When you register for an account, set brand/style preferences, or participate in interactive features, surveys, promotions, or event.
- This may include your name, address, phone number, email, username, gender, age, disability information, and any other personal data you provide.
2. Information You Provide When Using Our Services:
- Creating listings, placing items for sale, making purchases, searching for items, and interacting with listings or other users.
- This includes pictures, video/audio clips, search terms, item details, and transaction details (e.g., payments and billing information).
3. Information You Provide Through Support Channels:
- When contacting customer support, you may provide contact details, a problem summary, documentation, screenshots, or other helpful information.
4. Information You Provide for Identity Verification:
- For fraud prevention and compliance, we may require identity verification (e.g., driver’s license, social security number, passport, or photo verification).
Information We Collect Automatically:
- Includes features used, pages viewed, search and browsing history, IP address, device data (OS, model, identifiers), and other analytics.
Cookies and Tracking Technologies:
- We, along with service providers and third-party partners, may collect data (e.g., IP addresses, transaction details) through cookies, web beacons, SDKs, and tracking URLs.
- These technologies help us improve functionality, detect fraud, analyze data, optimize ads, and personalize user experiences.
Do Not Track:
- Our Services currently do not respond to "Do Not Track" (DNT) signals. For more information, visit http://www.allaboutdnt.com.
Information from Social Media Platforms:
- If you connect a social media account (e.g., Facebook, Twitter, Instagram), we may collect information like usernames, friend lists, and profile data
Information About Others:
- If you share data about others, you must ensure you have the necessary consents and meet legal and regulatory requirements.
How We Use Your Data
We use the information collected to:
- Personalize Your Experience: Tailoring recommendations based on your preferences and activities
- Process Orders & Fulfillment: Sharing your contact/shipping information with sellers and shipping partners
- Provide Support & Communication: Responding to inquiries, sending updates, promotions, and notifications
- Enhance Security & Fraud Prevention: Verifying accounts, monitoring suspicious activity, and ensuring compliance
- Enable Social Features: Connecting you with other users.
- Improve & Develop Services: Conducting research, analyzing trends, and creating new features.
- Advertising & Marketing: Showing personalized/non-personalized ads and optimizing marketing campaigns.
- Legal Compliance & Protection: Meeting legal obligations, protecting our interests, and complying with regulations.
- With Your Consent: When required, we will seek your explicit consent before using your data.
How We Share Your Information
We may share your data in the following cases:
- Providing Services: Sharing with service providers (e.g., shipping, payment processing, fraud monitoring).
- Advertising & Promotions: Sharing with affiliates, brands, and ad networks for marketing purposes.
- Completing Transactions: Facilitating purchases and sales with other users.
- User Feedback & Reviews: Displaying comments and survey responses.
- Legal Requests: Sharing data when required by law, regulations, or law enforcement.
- Business Transactions: Transferring data during mergers, acquisitions, or business reorganizations.
- With Your Consent: When you permit us to share your data with third parties.
How We Store & Maintain Data
We retain your data to provide Services, comply with legal requirements, and for backup, tax, and audit purposes. Certain financial and anti-money laundering data may be stored for up to 7 years, depending on legal requirements.
Security Measures
We employ safeguards to protect personal data, including:
- Access restrictions, system controls, firewalls, encryption, and other security best practices.
- However, no electronic transmission is completely secure. Users should be cautious about the data they share online.
- Data may be stored using third-party cloud infrastructure providers.
International Data Transfers
Our Services are available in the United States, and we may transfer personal data internationally, ensuring compliance with applicable laws.
External Links
Our Services may contain links to third-party websites with different privacy policies. We encourage reviewing their policies before providing any data.
Children’s Privacy
Our Services are not intended for children under 13. If we become aware of collected data from a child under 13, we will take appropriate steps to delete it. Contact us at enquiry@trovemarket.com. for concerns.
Your Acceptance of This Policy
By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you disagree, please discontinue use immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. If significant changes occur, we will notify you via email or Service notification. Continued use after the effective date indicates acceptance.